Frequently Asked Questions

Our customer support operates 24/7. You may reach us anytime via WhatsApp, our website contact form, or by phone for immediate assistance.

Yes, but changes to the pickup location may affect the price and must be confirmed in advance.

Yes, you can modify it up to 24 hours before pickup, though surcharges may apply for vehicle upgrades, extra time, or night rates.

Thanks to our flight tracking system, we are informed of any delays and ensure your driver is there when you land. No extra fees are charged for flight-related delays.

Our Meet & Greet service ensures your chauffeur will be waiting for you at the arrivals area with a name sign. We also offer real-time flight monitoring, so we adjust to delays and ensure on-time pickup without extra charges.

We have Mercedes E-Class, S-Class, and Van-Class vehicles to suit solo travelers, business clients, and groups.

Yes, you can book either one-way or round-trip transfers, according to your travel plans.

We offer transfer services from Zurich Airport to all cantons and cities across Switzerland.

You can cancel your booking free of charge up to 24 hours before the scheduled pickup and receive a full refund.

If you cancel within 24 hours of the pickup or in case of a no-show, no refund is possible—full payment will be charged.

Refunds are processed to the original payment method within 5–7 business days.

Yes, we offer hourly VIP chauffeur services, up to 8 hours per day. The standard includes 25 km of travel per hour, with the option to extend at an additional charge per 25 km.

Our chauffeurs are fluent in English and German. For other language requirements, please contact us in advance.

All Suisse Line chauffeurs are licensed professionals, dressed in formal attire, and trained to deliver discreet, punctual, and premium service.

Yes, we provide child seats, infant seats, and ski bags free of charge, based on vehicle capacity. Simply request them during the booking process.

Yes. We provide transfers from Zurich Airport to all major tourist regions throughout Switzerland. However, please note that guided tours are not part of our service offering.

No. Our services are limited to departures from Zurich Airport only. We do not offer pickups from other locations such as Basel or Geneva.

Suisse Line offers premium limousine and private chauffeur services exclusively from Zurich Airport to all destinations across Switzerland. Whether you’re heading to Geneva, Lucerne, Interlaken, or any other city, we ensure a seamless, luxurious transfer experience.

Yes, pets are welcome in our vehicles. Please inform us in advance to ensure proper arrangements.

Luggage capacity varies depending on the vehicle category. When booking, please indicate your baggage volume to help us assign the most suitable vehicle.

All vehicles come standard with air conditioning, Wi-Fi, complimentary bottled water, and high-end interior features for a comfortable journey.