Information We Collect

We collect information you provide directly to us when you:

• Make a booking or reservation for our transportation services
• Create an account on our website
• Contact us for customer support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotional activities

This information may include:

• Personal identification information (name, email address, phone number)
• Travel details (pickup and drop-off locations, dates, times)
• Payment information (credit card details, billing address)
• Special requirements or preferences for your journey
• Communication records and correspondence with our team

We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve our transportation services, including processing bookings, coordinating transfers, and managing your account
• Communication: To communicate with you about your bookings, send confirmations, updates, and respond to your inquiries
• Payment Processing: To process payments and prevent fraudulent transactions
• Customer Support: To provide customer service and technical support
• Marketing: To send you promotional materials and updates about our services (with your consent)
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To analyze usage patterns, improve our website and services, and conduct business analytics

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking systems, and customer support platforms
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction
• Safety and Security: We may share information to protect the safety and security of our customers, employees, or the public
• Consent: We may share information with your explicit consent for specific purposes

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates to our systems
• Access controls and authentication procedures for our staff
• Secure payment processing through certified payment gateways
• Regular backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information under certain circumstances
• Portability: The right to request a copy of your personal information in a structured, machine-readable format
• Restriction: The right to request restriction of processing under certain circumstances
• Objection: The right to object to processing of your personal information for certain purposes
• Withdrawal of Consent: The right to withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the Contact Information section. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide targeted advertising and content
• Improve website functionality and performance

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website. We use the following types of cookies:

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functional Cookies: Remember your preferences and enhance user experience
• Marketing Cookies: Used for targeted advertising and marketing purposes

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on the type of information and the purpose for which it was collected:

• Booking Information: Retained for up to 7 years for accounting and legal compliance purposes
• Account Information: Retained until you request account deletion or close your account
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 2-3 years for business analysis purposes
• Legal Documentation: Retained as required by applicable laws and regulations

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

International Data Transfers

As we operate internationally and use service providers located in different countries, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by data protection authorities
• Certification schemes and codes of conduct
• Other legally recognized transfer mechanisms

We are committed to ensuring that your personal information receives an adequate level of protection regardless of where it is processed.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete such information promptly.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Post the updated Privacy Policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes through email or prominent website notices
• Obtain your consent for material changes that affect how we use your personal information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@suisselines.ch
• Phone: +41 44 500 50 50
• Address: Suisse Lines AG, Bahnhofstrasse 1, 8001 Zurich, Switzerland

We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have about our privacy practices.

Your privacy is important to us, and we are committed to maintaining the highest standards of data protection. We regularly review and update our privacy practices to ensure compliance with applicable laws and to provide you with the best possible service. Thank you for trusting Suisse Lines with your transportation needs and your personal information.