Acceptance of Terms

By accessing our website, making a booking, or using any of our transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

These terms apply to all users of our services, including passengers, account holders, and anyone acting on behalf of the passenger. By making a booking for another person, you confirm that you have their authority to accept these terms on their behalf.

We reserve the right to refuse service to anyone who does not comply with these terms or whose behavior is deemed inappropriate or unsafe by our staff.

Service Description

Suisse Lines provides premium ground transportation services including:

• Airport transfers to and from major Swiss airports
• Point-to-point transportation within Switzerland and neighboring countries
• Hourly chauffeur services
• Corporate transportation solutions
• Special event transportation
• Custom tour and sightseeing services

All services are provided using professionally maintained vehicles operated by licensed, experienced chauffeurs. Service availability may vary based on location, time, and demand.

We strive to provide reliable, punctual, and comfortable transportation but cannot guarantee specific travel times due to factors beyond our control such as traffic, weather, or road conditions.

Booking and Reservations

Bookings can be made through our website, mobile application, or by contacting our customer service team directly. All bookings are subject to availability and confirmation by Suisse Lines.

When making a booking, you must provide accurate and complete information including:

• Passenger contact details
• Pickup and drop-off locations
• Date and time requirements
• Number of passengers and luggage
• Any special requirements or requests

Bookings are considered confirmed only when you receive a confirmation email or SMS from us. We recommend booking in advance, especially during peak seasons or for special events.

You are responsible for ensuring all information provided is accurate. Any errors or omissions may result in service delays or additional charges.

Payment Terms

Payment for services must be made at the time of booking unless alternative arrangements have been agreed upon in writing. We accept major credit cards, bank transfers, and other payment methods as specified on our website.

All prices are quoted in Swiss Francs (CHF) unless otherwise stated and include applicable taxes. Prices may vary based on distance, time, vehicle type, and additional services requested.

Additional charges may apply for:

• Waiting time beyond the included grace period
• Route changes or additional stops
• Tolls, parking fees, or other travel-related expenses
• Special equipment or services
• Peak season or holiday surcharges

Payment disputes must be raised within 30 days of the service date. We reserve the right to charge interest on overdue accounts.

Cancellation and Refunds

Cancellation and refund policies are detailed in our separate Refund Policy document. In summary:

• Cancellations more than 24 hours before pickup: Full refund minus 5% administrative fee
• Cancellations 12-24 hours before pickup: 75% refund
• Cancellations 6-12 hours before pickup: 50% refund
• Cancellations 2-6 hours before pickup: 25% refund
• Cancellations less than 2 hours before pickup: No refund

No-shows and cancellations due to passenger error or misconduct are not eligible for refunds. Refunds are processed to the original payment method within 5-10 business days.

Passenger Responsibilities

As a passenger, you agree to:

• Be ready at the designated pickup location at the scheduled time
• Provide accurate contact information and be reachable by phone
• Inform us of any changes to your requirements as soon as possible
• Treat our chauffeurs and vehicles with respect
• Comply with all applicable laws and regulations
• Not engage in illegal activities or inappropriate behavior
• Not consume alcohol or use illegal substances in our vehicles
• Ensure children are properly supervised and use appropriate safety equipment

You are liable for any damage to our vehicles caused by your actions or negligence. Smoking is strictly prohibited in all vehicles.

Vehicle and Service Standards

Our vehicles are professionally maintained and regularly inspected to ensure safety and comfort. All chauffeurs are licensed, insured, and undergo background checks and professional training.

While we strive to provide the specific vehicle type requested, we reserve the right to substitute with a vehicle of equal or higher standard if necessary. Vehicle capacity limits must be strictly observed for safety reasons.

We provide complimentary amenities such as bottled water and Wi-Fi where available. Special requests for additional amenities should be made at the time of booking and may incur additional charges.

Liability and Insurance

Suisse Lines maintains comprehensive commercial insurance covering our vehicles and operations. However, our liability is limited to the maximum extent permitted by law.

We are not liable for:

• Delays caused by traffic, weather, or circumstances beyond our control
• Loss or damage to personal belongings left in vehicles
• Indirect, consequential, or punitive damages
• Missed flights, appointments, or connections due to delays

Passengers are advised to maintain their own travel insurance. Our maximum liability for any claim is limited to the amount paid for the specific service in question.

Force Majeure

Suisse Lines shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters, severe weather conditions
• Government actions, regulations, or travel restrictions
• Labor strikes or disputes
• Infrastructure failures or road closures
• Acts of terrorism or civil unrest
• Pandemic or health emergencies

In such cases, we will make reasonable efforts to provide alternative arrangements or reschedule services. If service cannot be provided, we will offer a full refund or credit for future use.

Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including the Swiss Federal Data Protection Act and GDPR where applicable.

Personal information collected during the booking process is used solely for providing our services and is handled according to our Privacy Policy. We do not sell or share your personal information with third parties except as necessary to provide our services or as required by law.

You have the right to access, correct, or delete your personal information. For more details, please refer to our Privacy Policy.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Suisse Lines and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without written permission. The Suisse Lines name and logo are registered trademarks and may not be used without authorization.

Governing Law and Jurisdiction

These Terms and Conditions are governed by Swiss law. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Zurich, Switzerland.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting. Continued use of our services after changes are posted constitutes acceptance of the modified terms.

For significant changes that materially affect your rights, we will provide reasonable notice through email or prominent website notices.

Contact Information

If you have any questions about these Terms and Conditions or our services, please contact us:

• Email: info@suisselines.ch
• Phone: +41 44 500 50 50
• Address: Suisse Lines AG, Bahnhofstrasse 1, 8001 Zurich, Switzerland
• Customer Service Hours: 24/7

We are committed to addressing your concerns promptly and professionally.

These Terms and Conditions constitute the entire agreement between you and Suisse Lines regarding our services. We reserve the right to update these terms as necessary to reflect changes in our services or applicable law. Thank you for choosing Suisse Lines for your transportation needs.